Spotlight on the Google Doodle

One of the best things in life is change, and even better, innovation. There is something exciting about  coming to the same place every day and having something new and fresh pop up, just to teach you something, or just to make you smile.

Isn't Google awesome? Their Google Doodles are simply brilliant. By re-configuring their masthead in simple yet fun ways, they keep millions of cyber residents coming back, just to find the answer, not to their random questions which they eventually type into the Google search engine, but to a more burning question - What's today's doodle?

"Having a little bit of fun with the corporate logo by redesigning it from time to time is unheard of at many companies but at Google, it is a part of the brand. While the doodle is primarily a fun way for the company to recognize events and notable people, it also illustrates the creative and innovative personality of the company itself." - Google

The Google user experience is enhanced and user participation is encouraged, with users encouraged to submit doodle proposals to Google. The zipper doodle came out yesterday, celebrating Gideon Sundback, the guy who invented the zipper. Quite a random promotion, I agree, and not a fact I would have been able to blurt out on cue. I bet if you ask anyone today who invented the zipper, more than a few people may be able to at least give you a first name.

Doodle 4 Google also allows students to submit their own Google Doodle - a competition they have been hosting since 2008 - and recognising that "this crop of students will be tomorrow's leaders and inventors".

Google is truly living up to its brand promise of being an innovator, being on trend and being fun. A lot of oodle around the doodle from Google...and users love it.

Check out past Doodles here.

Read More

Trade-off: No Frills, No Thrills

On my recent vacation I had cause to use Ryanair for the first time ever. Here was an opportunity to be impressed. Now one may think that you pay for what you get with a low cost airline such as Ryanair, but really...has it come to this? I did not expect the frills and the pomp and ceremony, but I did not expect what I got either. The check-in process was terrifyingly bad, long and torturous, and then of course, how can we forget on the in-flight antics. For the entire 2 hour flight, Ryanair hawked Ryanair related products and specials and while I recognise they have to make a buck somewhere, should it really be to the detriment of passengers? It was unbearable. It was non-stop promotion and if you were on the brink of a meltdown, this would have sent you over the edge.

I think the opportunity is there to stand out not just for less expensive fares, but also for great service and great value for money. I also think that while Ryanair's profits may be soaring and they are doing well financially, the total lack of frills experience may not be able to sustain them forever. Customers loyalty is not born out of financial competitiveness, but it also comes from a deeper emotional place, where the individual can articulate his or her experience with a brand into loyalty and ultimately consumerism. I would probably use Ryanair again, for the cost benefits, in a peak period. But I don't foresee myself becoming a Ryanair groupie. How then will the Ryanair brand grow without that deep emotional, experiential connection between itself and its customers? My experiential connection is certainly not a good one.

And let's face facts, if and when the economic environment improves, would customers be willing to put up with no-frills service to save a couple dollars, if there were other options available? Would you? And would airlines such as Ryanair be in a position, where they have cemented their brand in the no-frills niche, to up the ante in terms of their customer service without a substantial economic impact on the company or on customers' pockets, which have grown accustomed to lower than normal fares?

Read More