Why Corporate Doesn’t Get It – Diversity and Marketing

Marketing and advertising execs seem to get it wrong sometimes, missing the point that diversity in one’s market is an important consideration, and you ask yourself, “Did they really think this ad was cool when they wrapped?”

Can Banks be Social?

HSBC looks to launch a social networking customer interface to raise awareness and increase engagement. Good move?

Social Media Pre-Nups and the Question of Social Media Ownership

Recent cases have raised important questions about who really owns social media assets and what steps should be taken to protect these assets.

The Evolution of Evaluation…or is it?

PR Evaluation is often overlooked in both theory and practice. Now with social media, have we evolved in the way we measure PR strategies?

PR in the City: Dismantling the Fluffy PR Model

The media has perpetuated the myth that PR is a glamorous, jetset, diva-type calling. Myth or reality?

Showing posts with label sales. Show all posts
Showing posts with label sales. Show all posts

Friday, 16 April 2010

What we can learn from Rainy Days!

Ever been trapped in a rainstorm without an umbrella? It's not a fun experience, especially if you have just had your hair done, you're in a hurry and you're marooned under a building, just waiting for the rains to cease, or you are caught in an open area with no retreat!

Ever notice that in almost every "help me" scenario, there is usually a vendor selling umbrellas, and making a killing? Oh yes, I have had cause to buy umbrellas both home and abroad when foresight was lacking and rains caught me unaware, and I needed to get where I was going in a hurry and preferably as dry as possible.

Vendors are always ready for what life throws at them. Their awareness of their environment, their clients and market forces can make the most professional marketers hang their heads in shame. They are always ready to meet the relevant need at just the right time. New York street vendors have loads of scarves and gloves available during the nippier months (Thank God, says the Caribbean girl), but visit their stalls in July and you bet they have adapted to the change.

It's a lesson the shirt and tie, and high heeled wearing "vendors" can learn from the dude selling cold water on the highway in intense heat, during rush hour. I once was stuck in traffic and the Bobo Shantis who sell nuts approached me in the car to ask if I was interested in a pack of nuts. I am not a lover of peanuts, no matter how ravenous I am. So I told the dude this and explained that maybe he should expand his vending horizons and diversify. The next time I saw him, this particular vendor had indeed diversified and had gone into selling channa (fried chick peas for the Yanks), caramel bars and cheese balls. His primary product was still the small bag of peanuts but he took the feedback and walked with a few extra bags of other stuff, which I appreciated immensely. A lot of the other dudes have now gone into granola and other non-nut things perhaps for the same reason - not everyone loves peanuts!

So we have to be on the ball and be ready for any eventuality - ready for a rainy day, you can say - as well as not assume that what we have is what our customers want, and acting on feedback from the people we are targetting can more times than not, be in our best interest!

I have since started keeping a sturdy yet purse-compliant umbrella in my handbag, with the larger gale-resistant umbrella in the car. This post inspired by the thick black rainclouds circling Port of Spain and the rest of Trinidad today.

Friday, 2 April 2010

Hot Cross Buns go social in T&T

Yesterday afternoon when I left work, I did not intend to make any pitstops. But I had promised myself some ice cream. Then as I sat in traffic, the ice cream stop evolved into an ice cream/hot cross bun hunt. I am not sure why people make such a big deal about hot cross buns on Good Friday. Yes, I know all the stories and traditions, but it's really the same bun you can buy the other 364 days of the year, just it comes with an accessory. The icing sugar cross. So why all the hoopla?

This is what I asked myself as I walked into Hi-Lo and was greeted by about 15 people at the bakery counter haggling for buns. Great! But since I was there, I decided I could withstand the bumrush for a half dozen buns and in less than a minute, much to the chagrin of the dude next to me who seemed to have been there a while, I had my box of buns.

But then I read the paper this morning and was tickled to read that a bakery here used Facebook to control and build their sales of the sticky bunny goodness. Using their Facebook Fan Page, they managed to maximise their returns this year on their buns and build a nice little following, even offering free samples to fans. I think this is awesome and kudos to them for giving it a go. And fans I am sure were guaranteed of getting their buns instead of facing a literal beatdown and cut eye (the guy I out-bunned gave me dirty looks every time he saw me after that) from desperate bun seekers.

Happy Good Friday to my 3.5 readers! I'll have a bun for you.

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