Why Corporate Doesn’t Get It – Diversity and Marketing

Marketing and advertising execs seem to get it wrong sometimes, missing the point that diversity in one’s market is an important consideration, and you ask yourself, “Did they really think this ad was cool when they wrapped?”

Can Banks be Social?

HSBC looks to launch a social networking customer interface to raise awareness and increase engagement. Good move?

Social Media Pre-Nups and the Question of Social Media Ownership

Recent cases have raised important questions about who really owns social media assets and what steps should be taken to protect these assets.

The Evolution of Evaluation…or is it?

PR Evaluation is often overlooked in both theory and practice. Now with social media, have we evolved in the way we measure PR strategies?

PR in the City: Dismantling the Fluffy PR Model

The media has perpetuated the myth that PR is a glamorous, jetset, diva-type calling. Myth or reality?

Showing posts with label pop culture. Show all posts
Showing posts with label pop culture. Show all posts

Tuesday, 9 February 2010

From the Board Room to the Lunch Room

Larry O'Donnell, CEO, Waste Management is the first Undercover Boss. Photo credit: CBS


In the midst of all the Super Bowl activity, I saw a preview of a new show on CBS called "Undercover Boss" and while the title may suggest bosses spying on their employees, it's not what I gathered from the premise of the show. The show basically shows CEOs of some major US companies, taking off the CEO hats and getting down and dirty in the trenches with frontline staff - getting a feel for what they do, how they feel, how their top-down policies affect the employee, the customers and the overall business.

Can someone say hallelujah? I thought this was a great idea and while it may be just another reality show, the idea behind it is sound. Now I don't expect to see CEOs around the world, rushing to put on the uniforms of their frontline staff, but does management really and truly understand the needs, concerns and issues of their employees? It's a bit alarming that some of these CEOs go work for a week with their employees, who don't recognise them. How do you not know your CEO? Just goes to show how far removed some managers are from the people who work for them.

Sadly, in many companies, talk to employees and you will hear the signs of distrust and resentment and frustration. And it just should not always be the role of the HR or PR teams either to be that channel. CEOs really need to get out there and know their people. It may be one guy in the kitchen, or the one woman near the copier, but sitting in an office all day will not only drive any sane person bananas, but can also isolate leadership from the rest of the company.

And now there are tools, so even in the largest of organisations, with the busiest of CEOs, leaders can still make themselves accessible. Here are the days of video conferences (I have sat through my share of trans-Atlantic bonding), podcasts, blogs, YouTube. Here are the days of leaders getting to know the people who work for them and communicating with them in a real way. And I would hope leaders would use these tools honestly and not have their PR teams do ghost channelling/communicating.

I am excited to see the show, though of course I still see it as just another entertaining, "feel good" reality show. But if they are sincere and determined to learn more about the people of their organisations, then it would be a lesson to their colleagues around the world that it can be done, not necessarily on tv, nor in the way they are doing it, but it can be done. And should be done.

Check out the video for "Undercover Boss" here.

The show aired Sunday night but I wrote this at Sunday at 5.30pm, knowing I would be too medicated to watch it. 

Wednesday, 20 January 2010

Knowing your audience...seriously

I earlier introduced you guys to the "racist" KFC ad and the implications of culture on the perception of this commercial. I mentioned that you really have to know your audience and understand their views, their backgrounds, their opinions or else what you communicate can escalate into controversy. The KFC ad, while a non-issue in Australia, only became an issue when it landed on the doorstep of US executives and became viral on Youtube, ultimately reaching those who WOULD take issue with the fried chicken implications.

Well, here is another example of not taking the time to understand your audience or maybe not caring about the audience. I would hate to think that they did not care about the audience but even from where I sit in the Caribbean, the implications of this were clear and I knew it would be a sore point among the members of the target group.



Essence February 2010 cover

Now, I see a good looking black man with a bangin' body. Reggie Bush, NFL star. What another woman, and in this case, thousands of black, single American and perhaps non-American women saw, is another black celebrity who is not settling down with a "sista" but instead is publicly dating a non-black woman. What makes it worse is that the issue is themed "Black Love" and for a good segment of the target audience, black love does not include the likes of Reggie Bush and his girlfriend, Kim Kardashian.

There have been a lot of comments, some indifferent but a lot, angry, from women who just are not amused by Essence's apparent lack of judgement in putting Reggie Bush on the cover of a magazine, targeted to black women, who on some counts, are tired of what they describe as the cliche successful, eligible black bachelor who settle down with everything that they are not.

Is it hard to imagine why seeing her man on the cover of Essence was not a feel good moment for many of us?

While Reggie Bush would be no more available to us were he married to a Black neurosurgeon, there's just something that doesn't feel right about seeing him on the cover of a magazine for Black women. The fact that it is the February issue and the words "Black Love" appear on the cover make the whole thing even more messy. With all the information we are getting these days about The Single Black Woman Crisis, I don't really want to see a brother who has removed himself from the single Black woman dating pool with (of all people) Kim Kardashian....

...I look to Essence to feel affirmed and inspired. The world outside is doing a fine job at telling me that Black women are not always 'in vogue'. And while I expect Essence to print stories that do call my attention to the more painful aspects of Black female life, I'd rather the men we drool over in between the pages of Essence could at least be the men who are more likely to lust after us back. Even if it's just a fantasy.
(read full blog entry here)

Other comments include (the last one is particularly scathing):
  • When she told me that Reggie was going to be on the cover, I incredulously asked why him? I thought then and still do; it was a bad idea to put Reggie on the cover because all it would do was create unnecessary drama since he has no relevance to black women.
  • If it was just this cover with Reggie on it, I could let that go, but, what I can't let go of, is the continuing decline of Essence itself and the contempt it holds for me, it's reader.
  • I am in a mixed marriage myself and my hubby concurs. I am not an angry black women. I am just one who is disappointed in what Essence chose to display as a Pillar for Black Love. If they were doing an issuse on interracial dating, I could surely understand but not for the subject of Black Love.
  • Why is there a white supremacist on the cover of Essence magazine? Because any person who thinks white women are better is indeed a white supremacist. Having this man on the cover is beyond offensive to me as an African American woman. He is just another crude reminder of all the black men who perpetuate racism against black women, by rejecting them and showing the utmost disrespect by choosing to date non-black women.
(read more comments from Essence readers here.)

Essence's readership has been dwindling in recent times and I am sure this cover will not be boosting their popularity any time soon. It's a beautiful cover of a beautiful looking man, but behind the man there is a story, one which you may or may not agree with or support. Though his photo was used as part of a Top 10 hottest black celebs spread in the magazine, his association with a non-black woman was clearly the overriding factor. Whether or not you agree with his choice of girlfriend is not the question. The question is does his back story support the theme of the February issue and is he the ideal person to have gracing the cover when in the past, and therein lies the rub, your readership has not fully embraced what he represents? In fact, your readership has time and again not been appreciative of black men who date non-black women. So it is not about him and his right to date who he wants, or about how interracial dating is not a big deal. A publication, trying to make money off a segment this angry about it, should probably tread carefully. It is a tenuous issue and some readers have demanded Essence make an apology. I doubt they will.

The question was raised, what if it were Halle Berry on the cover. She's dating a white model and is raising a daughter with him. But is your mostly FEMALE readership angry at Halle Berry, a woman?

I, however, don't really care who the man is dating. I just happen to enjoy the eye candy early in the morning.

Thursday, 7 January 2010

How far do you go with the "You can't please everybody" adage?


Beyonce is one of the biggest names in pop music today, if not the biggest. And Ms B is heading to Trinidad and Tobago. And Ms B is creating quite an uproar before she has even stepped on the plane to Port of Spain. Unbeknownst to the lady, she is the centre of a media frenzy revolving around a myriad of issues

The last issue is the latest in the furor over Ms "Single Ladies". Now, while this does not personally affect me since my Carnival seems to have ended before it started (no HD!!! what??), I can see where cultural organisations have issues with the timing of the concert.

What makes it worse, from a CSR perspective, is that a TSTT-sponsored event for the Carnival,  the extremely popular B-Square series has been "blanked" this year and most people have indirectly shifted blame to poor Ms B for this unfortunate event.  The company attributes the cancellation to the absence of Mr HD this year (no HD!!! what?), the timing of this particular cancellation cannot help but add to the negative press surrounding the February 18 concert and creates a perceived notion that the company cares more about an American performer than our local culture.

As such an imporant corporate citizen, whose track record in sponsoring so many events, groups and causes is stellar, some may say the move to bring an American artiste so soon after the largest local cultural expo on our calendar is a bad move. But what about all the other events that the company continues to support? Does the fact that TSTT has supported and continues to support other local cultural events, including the capstone event for soca, the Soca Monarch competition, an event that broadcasts our culture internationally, and attracts thousands and thousands of patrons, count for anything? Or is the fallout from this one concert the day after our Carnival ends, going to be that thunderstorm in the teacup?

What will TSTT do in coming weeks? The fact of the matter is, for every person who is upset about the concert and take issue with all the supporting issues, there is another, or a few hundred, who cannot wait to get to the concert to see Beyonce perform. The rush for tickets so far has proven that there is indeed a ready and willing market for the post-Carnival performance from an American artiste, and hundreds had no hesitation in forking out their $1600 for their VVIP tickets to the show. So, does TSTT now then just subscribe to the adage that "You just cannot please everybody" and keep on truckin' or will there be strategic communications to the relevant parties and the public in coming days to counter some of the negativity coming out of the announcement to bring Ms Knowles to Trinidad and Tobago next month.

Never a dull moment in good ole Trini.

If anyone wants to buy me a VVIP ticket, you can leave a comment. (lol)

Tuesday, 29 December 2009

Fierce Mimicry


Earlier I wrote an entry about The Big O aka Ms Oprah and her decision to end her talk show in 2011. Now the "big" news is that Tyra Banks will end her show as well. I read this with great derision because it seems as though Tyra Banks' entire career has been as Mini-Me to Oprah. She claims that Oprah was a huge inspiration to her and while there is nothing wrong with an individual being inspired, you cannot take inspiration and turn it into duplication. Tyra never seemed to find her own voice in the five annoying years the Tyra Banks Show was on. She was always playing catch up to a woman who needed no flattery because she had sealed her place in history years before.

So really, it was no great surprise that on the heels of the Big O's decision to end her successful talk show, Tyra suddenly felt like her five year old show had done its worst...sorry...best and she needed to focus on new projects. And oh look, she is focusing on film projects, just like Oprah has done already. Can someone please give Tyra Banks a hint?

I cannot say I am sorry to see the lady go. I could not understand how she won awards for this talk show that ultimately was ALWAYS about Tyra. In fact, everything usually revolves around her. She always make each moment come back to her and it this singular quality that set her way apart from Oprah.

Good luck to both of them. I know which one I am rooting for though.

Friday, 20 November 2009

The Big "O"


And indeed, a lot of you saw the title and rushed over cause I know what you were thinking this entry was about, you sad perverts. lol

But no, I am referring to Oprah. Indeed she is the biggest "O" I know. Oprah is not just a woman. Oprah is not just a name. Oprah is a brand. This woman has taken what her mama gave her and created a brand unrivalled and probably unmatched by any other brand out there. I don't think there is any credible person in the world today who has never heard about Oprah Winfrey. And whether you idolise her for her 23 years on television, her foray into film acting, her philanthrophy, her unique Oprah-ness, you will agree that this woman has made and left an indelible mark on the world. And whether you know her because of the aforementioned, her yo-yo weight issues, for Stedman (poor fella), her huge heart, her emotional outbursts, we all know Lady O. And in some small way, we all admire, respect and love the Big O.

Oprah announcing the end of her show in 2011 is the end of an era. What was the world like B.O. - Before Oprah. Before this force of nature took over the world, what on earth did we do? We sat around and watched shows with mainstream, middle of the road tv hosts, who I guess in their own way, did their bit for the media landscape. But this little black girl, from the South, challenged the middle of the road media and managed to not just enter the homes on the other side of the road, but she took over the whole damn highway and that is power. Oprah's power lies in the way she has managed to breach so many boundaries as a woman, a black woman, an average looking woman - cause let's face it, she ain't no Miss America and many times it's the pageant-ness that gets you through the door first, and the talent later.

Oprah opened the doors for so many after her. Someone had wrote that while Barack Obama paved the way for black leaders to seize the mantle of power in America, Oprah had paved the way for Barack Obama and as she stood crying at his inauguaration, it was almost like the passing of the torch.

But she has not gone just yet and though I myself have not watched an episode of the show in ages, I know Oprah's legacy is a rich one that goes way beyond American culture. Oprah is a global citizen and we have cried with Miss Oprah and laughed with Oprah and cheered with Oprah. It really is odd to think about tv without her. But the amazing thing about it is, she will still be there even after her show cause her brand is far reaching and you just cannot get rid of the Big O. No way, man.

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